We realize that not all of our residents may be an expert plumber, electrician or general contractor. You may not know how to clear out a clogged shower drain or fix a toilet flapper, but were here to help you learn how. There may be tasks around the house that can seem difficult, but are actually very easy to complete, and will keep your rental home in the best possible shape! Below are some easy tips, and helpful hints, to help you if and when
maintenance issues around the home occur.
Renter’s Tool Kit:
First, it is always smart to keep a few essential tools handy. We suggest keeping these go-to tools on hand because just having the basics can go a long way around the home.
Change Your Air Filters:
Next, most homes have some sort of furnace or air source running throughout the house. Changing your air filters every 30-60 days is very important for many reasons. Here are few key reasons:
Better Air Flow
Reduce the electric bill
Extend the life of the unit
Troubleshooting at Home:
Here are a few minor issues that may arise while living in your Silver Bay home along with our recommended course of action.
Solution: Using a drain snake, put your drain snake down the clogged area, and pull up any residue that is in the way.
Odor from a drain
Solution: Run warm water for about 10 minutes on the affected drain
Jammed Garbage Disposal
First, check your breaker, something could have tripped and turned it off.
Next, press the Reset button found on the bottom of the unit underneath your sink.
If the disposal is jammed you will need to make sure to turn the power off to the disposal or turn the breaker off.
Locate the disposal underneath the sink and use a wrench to free up the disposal
Remove anything that could be obstructing the operation of the disposal.
If you have the Renter’s tool kit, remember to change your air filters frequently and keep in mind the solutions to the few minor maintenance problems we’ve listed, you are going to be in great shape. Remember we have tons of Troubleshooting Videos on the Blog for you to use anytime!
We all know what is associated with the spring time. Whether you like it or not- it’s cleaning! After being cooped up in your house all winter it’s time to open the windows and clear out the house. Cleaning can feel overwhelming. You may find yourself asking questions like “Where do I start?” “How do I KEEP my house clean?” Panic stops here. Slip your rubber gloves on and take a deep breath. It’s time to get down to business.
Tackle one room at a time as opposed to doing a little in each room.
Focus your energy in one location and do a little each day. What’s the rush? Unless your in-laws are coming to town you have nothing to stress about (that’s a whole other post).
Set aside a small amount of time each day and dedicate it to just cleaning and don’t skip.
Pillow and comforters only need to be washed two a three times a year so make them a priority during your yearly spring cleaning session.
Wash your windows when it’s cloudy because the direct sunlight may dry the cleaner before you can wipe it off, leaving streaks.
Don’t forget the closets and drawers. Toss or donate the clothes you haven’t worn in a year to keep your wardrobe from overflowing.
Get rid of unnecessary items like magazines, catalogs, makeup you never use, and coffee mugs collecting dust.
Dedicate a day to tackle the refrigerator. Pop out the door shelves and bins and wash in warm soapy water to get rid of food bacteria and spillage.
Dust all your forgotten places like lamp shades and drapes.
Double up on doormats to trap the most dirt before it gets in your house. Keep one outside of the door and one inside.
Now, those tips will get your home clean but what about KEEPING your home clean. Keeping an organized space does require some dedication and daily action, but it will cut down the stress of those yearly cleaning session we all dread. Keep it simple and do few smalls things every day and you will thank yourself when that Spring Cleaning session comes around next year. Add these tasks to your daily routine and see the difference in how your home looks and how you feel.
Make the bed
Wipe down the bathroom
Load, run and empty the dishwasher
Keep the kitchen counter clean
Tidy up bedrooms in the morning and evening
Plan for tomorrow
Cleaning and organizing can feel overwhelming but don’t stress. Take it one day at a time and make it a family commitment. Set realistic expectations for the level of organization you can maintain and cut yourself some slack. If you tidy up daily, regularly get rid of stuff and have all family members do their part, you will have a clean and happy home. A few minutes every day is not a big price to pay for a clutter free, organized home!
Animals and pets bring so much joy and happiness to a household, but there are definitely things you do not want your pet getting into. Pet are inquisitive and curious by nature. They will want to investigate everything, even things that could potentially be dangerous to them. We’ve laid out items in each room of the house to be cautious of and could cause harm to your pet.
Kitchen: There may be harmful foods, utensils, chemicals or electronics around while cooking, so this area can be extremely dangerous for an animal. Taking precautions is very important in this area.
Install a gate or door to keep your pets out of the kitchen in order to prevent your pets from getting into something hazardous.
Use child proof latches to keep them from getting into cabinets
Keep all food out of reach as some items can be dangerous for consumption
Keep trash cans covered or inside a latched cabinet
Bathroom: This is definitely a space to keep you pet clear of because there could be chemicals that could harm your animal.
Put your toilet seat down. If you use harsh cleaners to clean your toilet, you don’t want your pet drinking any water that may be contaminated
Never leave dirty laundry on the floor. Your pet could pick them up and they could become a choking hazard
Keep medications, lotions or cosmetics out of reach
Common Areas: So many fun and exciting things for your pet to experience in these areas that could be dangerous, so be conscious of things you’re leaving around.
Tuck away cords and wires so they do not chew through them
Keep remotes, pens, pencils, rubber bands and other small objects out of reach
Cover your fireplace to shield your pets from fire and ash
Keep houseplants out of reach, some may be harmful or poisonous to pets
Backyard: The backyard is a favorite spot for your pets but there are still things to consider when it comes to the safety for your animals.
Check the fence for any holes that your pet might be able to squeeze through
If your home doesn’t have a fence, make sure to keep your pet on a tie out for their safety and the safety of others
Make sure any plants in the garden are safe for pets
Dedicate a pet friendly space where they can go with no human hazards in the way
Make sure you have plenty of pet friendly toys to keep them occupied
Consider a pet video camera to keep an eye on your furry friends when you’re away from them
Pet proofing your house is a beneficial step to take because having a safe and healthy animal is what it’s all about. If you are struggling with pet proofing, try to designate a pet friendly space where your animal can go with no human hazards in the way. Keep your fury friends safe and they will continue to love you unconditionally and provide so much happiness for you and your family.
Our commitment at Silver Bay is to ensure that you are always provided with excellent service and care. Occasionally you will need to contact us with a maintenance problem or repair request. Our Silver Bay Service Department will be available to answer Maintenance calls from 7:00 AM to 7:00 PM CST. Overflow and emergency calls will be attended to on a 24/7 basis.
Silver Bay will service:
2nd level gutters
Air conditioner, furnace, and heat pumps
Major drain clogs
The most efficient way to submit your request is to follow the steps below:
While you are responsible for minor maintenance in and around your home, and any damage caused by you and/or your guests, we will take care of any major maintenance concerns that may arise. Minor repairs under $100 are considered resident responsibility.
We’ve collected many helpful maintenance troubleshooting videos that you can follow along to prior to submitting a maintenance request. If a vendor is dispatched and we find that one of the troubleshooting options would have corrected the problem, you will be charged for the service call.
Any changes to the home would need prior approval before modifications are made. If modifications are made to the home without approval, charges will be deducted from your security deposit upon move-out. The most efficient way to submit your request is to follow the steps below:
Common Property Modification Requests
Painting Inside the Home
Painting inside the home is permitted
Rooms must be painted back to the original color prior to move-out
Failure to paint rooms back to their original color will result in charges taken from your security deposit
Installing Cable, Satellite Dish, or Alarm System
Installing cable, satellite dish, or an alarm system is permitted
Satellite dishes cannot be attached to the home, and alarm systems must be wireless
Hanging Pictures, Curtains, Shelves, or Televisions
Hanging pictures, curtains, shelves, or televisions is permitted
Walls must be restored back to their original condition prior to move-out
Failure to patch any holes will result in charges taken from your security deposit
Your rent is due on or before the 1st of each month. If we do not receive your rent by the 5th of each month it is considered late. Please refer to your lease for specific details regarding your due date and when late fees are applied.
How to Pay Your Rent
We do not accept cash payments or post-dated checks. You can pay your rent through one of the following methods:
Online: via the Resident Portal at silverbayhomes.com. You will need your resident access code to set up your online rental payment account. See the illustration on the previous page. Online payments require the full balance to be paid from one payment account. (NOTE: Visa, MC and Discover: 2.20%, or Amex: 3.00%. Debit card transactions will have a flat service fee of $2.95 or $3.95 per transaction.)
Download the Rent Café Resident app today!
We also offer text-to-pay, which you can sign up for through your Resident Portal account
by clicking the “Opt In” button. This feature offers the ability to check account balances, submit payments, and receive instant confirmations via secure text messaging.
Walk in Payment System (WIPS): The WIPS program enables you to make your rent payments in cash using a WIPS card at over 18,000 locations. This allows you to pay your rent at locations and during hours that are convenient for you. WIPS payment centers generally only accept cash and requires a minimal service fee each time, generally $3. To find a WIPS payment center closest to you, go to checkfreepay.com/agentlocator. Contact us today to request a WIPS card (844) 427-2791.
Overnight Mail Payments: Send check, money order, or cashier’s check to Silver Bay at the US Bank address below (please include property ID and address on your check).
C/O Lockbox 957438
Mail Code: SL-MO-C1WS
1005 Convention Plaza
St Louis, MO 63101
Standard US Postal Service Mail: Send check, money order, or cashier’s check to Silver Bay at the PO Box address below (please include property ID and address on your check).
Silver Bay Property Corp.
Property ID – Property Address
PO Box 957438
St Louis, MO 63101-7438
*Please allow up to 5 days mailing time for your payment to be received for rent due on the 1st
*You may NOT pay your rent at our physical office locations. Please refer to one of the above payment options to complete your transaction.
Are you in a community with a pool, tennis courts or gated access? To secure access, please submit your request via email to the Silver Bay HOA team at email@example.com.
Property Violations or Notices
If you learn about or receive notice of a property violation from your HOA, City, or County, you should contact our HOA team as soon as possible at (952) 358-4398 and together we can work through the resolution in a timely manner to avoid any unnecessary fines and fees.